AI Service Level Agreement
Contractual commitments for AI system performance, availability, and support.
Definition
An AI Service Level Agreement (SLA) defines measurable performance commitments for AI services. AI SLAs present unique challenges compared to traditional IT SLAs due to the probabilistic nature of AI systems.
Common AI SLA metrics:
- Availability: Uptime and accessibility of AI services
- Latency: Response time for AI inference
- Throughput: Requests processed per time period
- Accuracy: Model performance on defined metrics (carefully scoped)
- Support response: Time to respond to issues
Remedies typically include service credits, though SLAs should address whether credits are exclusive or if other remedies (termination, damages) are available for persistent failures.
Sources
- •Contract Law
- •Cloud Computing Standards
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