Grievance Officer
Designated in‑India officer to receive and resolve user complaints.
Definition
An officer designated by an intermediary to receive user complaints and operate the grievance redressal mechanism; the Rules require intermediaries to publish the Grievance Officer’s contact details, acknowledge complaints within 24 hours, and dispose of grievances within 15 days (with expedited timelines for certain content).
Related Terms
Chief Compliance Officer
In‑India senior officer responsible for compliance by SSMIs....
Significant Social Media Intermediary (SSMI)
Social media intermediary above a user threshold with extra obligations....
Data Protection Board of India
Statutory adjudicatory and enforcement body for the Act....
Service provider / intermediary
Entities that host, transmit, store or provide access to digital content or services....
Digital security agency / council
Designated national body responsible for digital security governance and enforcement....