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Datatilsynet (Denmark) — IDA Forsikring
June 27, 2024 · Denmark
Datatilsynet held that IDA Forsikring could analyse recorded customer phone calls with AI within data-protection rules, but found its process for obtaining callers' consent did not meet GDPR requirements.
Key takeaway — how to prevent this
Map each AI system to the applicable privacy, consumer-protection and sector rules before deployment; regulators expect documented compliance, not retrofits.
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