lawsuitFiled
Amsterdam Court of Appeal (Gerechtshof Amsterdam) v. Ola Netherlands B.V. (Ola Cabs)
April 4, 2023 · Netherlands
In a parallel ruling the Amsterdam Court of Appeal held that Ola Cabs used automated decision-making (including driver 'fraud probability scores' and ride/earnings allocation) and must disclose the underlying logic and data so drivers can understand and contest the decisions under the GDPR.
Key takeaway — how to prevent this
Don't overstate AI capabilities to investors or customers. 'AI-washing' — claiming AI you don't have, or that doesn't work as described — triggers securities and consumer-protection enforcement; disclosures must match reality.
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