fineConcluded€550,000
Agencia Espanola de Proteccion de Datos (AEPD) — GLOVOAPP23, S.A.
March 7, 2023 · Spain
In PS/00209/2022 the AEPD fined Glovo EUR 550,000 and warned it for failing to inform riders that its algorithmic 'excellence score' made automated decisions under Article 22 GDPR affecting access to delivery slots; the appeal was dismissed.
Key takeaway — how to prevent this
Automated decision-making and risk-scoring must be tested for discrimination and be explainable to those affected; opaque algorithms applied to people draw regulatory action.
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