Governance

KI‑Servicestelle

RTR‑hosted service hub for AI guidance and resources.

How the laws define this

All three instruments agree that the KI‑Servicestelle is a national advisory, support, and information hub hosted or operated at the Rundfunk und Telekom Regulierungs-GmbH (RTR) to assist organisations, public bodies, and civil society preparing for EU AI Act compliance through practical guidance, resources, and an AI Act chatbot. The primary divergence lies in how these instruments characterize the entity's legal foundation and statutory scope. The Beirat für Künstliche Intelligenz defines it as a service unit legally established under KOG amendments that performs secretariat functions for the AI Advisory Board. In contrast, the KI-Maßnahmenpaket links its legal enablement to amendments in the KommAustria Act and Telecommunications Act, explicitly framing it as a preparatory structure for potential transition to a full national AI authority. Meanwhile, the Strategy of the Federal Government for Artificial Intelligence – Implementation Plan 2024 focuses strictly on its public-facing helpdesk and knowledge base functions without referencing specific statutory amendments or institutional evolution.

Synthesised from the 3 statutory definitions below. Each one is quoted in full, with its source.

How jurisdictions differ

What is distinctive in each definition, binding law in force first.

Jurisdiction	Instrument	Status	What is distinctive
Austria	Advisory Board for Artificial Intelligence	In Force	Legally establishes the service under KOG amendments as secretariat for KI-Beirat with duties to maintain portal, publish guidance including chatbot, organize events, and translate recommendations.
Austria	AI Measures Package	In Force	Describes it as advisory hub with trainings and chatbot, legally enabled by amendments to KommAustria Act and Telecommunications Act as preparatory structure for AI Act implementation.
Austria	Strategy of the Federal Government for Artificial Intelligence – Implementation Plan 2024	Adopted	Limits it to a public-facing helpdesk and knowledge base providing FAQs and operational guidance to support EU AI Act compliance preparation.

Definitions (3)

The RTR-operated service unit legally established under the KOG amendments that performs secretariat functions for the KI‑Beirat, maintains an information portal, publishes guidance and resources (including an AI Act chatbot), organizes stakeholder events, and translates Beirat recommendations into practical guidance for industry, public bodies and civil society.

Beirat für Künstliche Intelligenz (AI Advisory Board / KI‑Beirat)Definition 1 of 3

A national support and information hub hosted at the RTR that functions as a public-facing helpdesk and knowledge base to support organisations in implementation, provide operational guidance and FAQs, and assist public bodies and companies preparing for EU AI Act compliance.

Strategy of the Federal Government for Artificial Intelligence – Implementation Plan 2024 (KI-Umsetzungsplan 2024)Definition 2 of 3

A national advisory and coordination hub established within the Rundfunk und Telekom Regulierungs-GmbH (RTR) to provide guidance, advisory support, trainings, an AI Act chatbot and practical materials to stakeholders; legally enabled by amendments to the KommAustria Act and the Telecommunications Act as a preparatory institutional structure for AI Act implementation and potential transition to a full national AI authority.

KI-Maßnahmenpaket (AI measures package)Definition 3 of 3

Not to be confused with

Servicestelle

Servicestelle refers to the AI Service Office within RTR providing guidance and coordination, while KI-Servicestelle is the broader RTR-hosted service hub encompassing those functions.

KI‑Beirat

KI-Beirat is the national expert advisory council, whereas KI-Servicestelle is the RTR service hub that performs secretariat functions for the Beirat.

Questions and answers

What is the KI-Servicestelle and who hosts it?

The KI-Servicestelle is an RTR-hosted service hub providing AI guidance and resources. It functions as a national advisory hub, information portal, and helpdesk. It is legally established under amendments to the KommAustria-Gesetz.

What services does the KI-Servicestelle offer?

It offers guidance, advisory support, trainings, an AI Act chatbot, practical materials, FAQs, and operational guidance. It also organizes stakeholder events and translates recommendations into practical advice.

Is the KI-Servicestelle legally binding?

It is legally established under the KommAustria-Gesetz amendments as a service unit performing specific functions. However, under the AI Measures Package and Implementation Plan, it provides non-binding advisory support and resources.