e-service

How the laws define this

Both instruments agree that an e-service is an electronic service provided by public, state, or municipal entities for citizens and businesses to perform administrative functions digitally. However, they diverge on the required degree of digital completion and the operational scope of the concept. Under the Strategy for the Digitization of Poland to 2035 (Strategia Cyfryzacji Polski do 2035), an e-service is defined strictly as a fully automated public administrative process delivered entirely via electronic channels from initiation to completion, eliminating any need for in-person interactions. Conversely, the Digital Transformation Guidelines 2021–2027 (Digitālās transformācijas pamatnostādnes 2021.–2027.) define e-services more broadly to cover diverse public sectors—including health and social welfare alongside general administration—and focus on organizational models such as one-stop shops and reusable platforms, without explicitly requiring that every service transaction be conducted end-to-end online without physical contact.

Synthesised from the 2 statutory definitions below. Each one is quoted in full, with its source.