e-service
Public services available electronically end-to-end.
How the laws define this
Both instruments agree that an e-service is an electronic service provided by public, state, or municipal entities for citizens and businesses to perform administrative functions digitally. However, they diverge on the required degree of digital completion and the operational scope of the concept. Under the Strategy for the Digitization of Poland to 2035 (Strategia Cyfryzacji Polski do 2035), an e-service is defined strictly as a fully automated public administrative process delivered entirely via electronic channels from initiation to completion, eliminating any need for in-person interactions. Conversely, the Digital Transformation Guidelines 2021–2027 (Digitālās transformācijas pamatnostādnes 2021.–2027.) define e-services more broadly to cover diverse public sectors—including health and social welfare alongside general administration—and focus on organizational models such as one-stop shops and reusable platforms, without explicitly requiring that every service transaction be conducted end-to-end online without physical contact.
Synthesised from the 2 statutory definitions below. Each one is quoted in full, with its source.
How jurisdictions differ
What is distinctive in each definition, binding law in force first.
| Jurisdiction | Instrument | Status | What is distinctive |
|---|---|---|---|
| Latvia | Digital Transformation Guidelines 2021–2027 | In Force | This definition expands e-services to include health and social welfare functions while promoting one-stop models and reusable platforms. |
| Poland | Strategy for the Digitization of Poland to 2035 | Draft | This definition emphasizes end-to-end electronic delivery without in-person interactions and positions e-services as the standard for public entities. |
What it triggers
Definitions (2)
A public administrative service delivered entirely via electronic channels from initiation to completion, enabling citizens and businesses to perform transactions online without requiring in‑person interactions. The strategy treats e‑services as the standard mode of service delivery for public entities.
Publicly available electronic services provided by state and municipal institutions for citizens and businesses, covering digital delivery of administrative, health, social welfare and other public functions and promoting one‑stop models and reusable platforms.
Not to be confused with
e-government refers to digital public services and interoperable registers, while e-service focuses on electronic delivery of specific public functions.
Questions and answers
What functions does e-service cover in Latvia?
E-service covers administrative, health, social welfare and other public functions.
Does e-service require full online processing?
Yes, it involves delivery entirely via electronic channels from initiation to completion.
What digital models do these definitions promote?
They promote one-stop models, reusable platforms and e-services as standard.
Related Terms
e‑services
Publicly available electronic services offered by state and municipal institutions....
e-services
Publicly available electronic services offered by institutions....
e-government
Digital public services and interoperable registers....
electronic services
Digitally provided public services across channels....
eGovernment
Digital public services delivered via secure online channels....