General
electronic services
Digitally provided public services across channels.
Definition
Public services delivered digitally via online portals, mobile applications and other channels, designed to be user-centred, multichannel and accessible; includes provisions for pro‑active and personalised delivery, mobile ID integration and lifecycle-based service grouping.
Related Terms
digital public services
Public-sector services delivered electronically to users....
e‑services
Publicly available electronic services offered by state and municipal institutions....
e-services
Publicly available electronic services offered by institutions....
e-service
Public services available electronically end-to-end....
Digital service
Public services provided through electronic means....