Governance

e-government

Digital public services and interoperable registers.

How the laws define this

National regulatory frameworks consistently define e-government as the digital or electronic delivery of public and state services supported by authentication mechanisms and interoperability across administrative bodies. However, these instruments diverge in their operational focus and target scope. The Action Plan for the Digital Transformation of Slovakia 2019–2022 explicitly frames service delivery around citizens and businesses using secure online channels, one-stop portals, and end-to-end digital services to modernize public administration. In contrast, the National Programme 'Digital Bulgaria 2025' emphasizes broader administrative functions, incorporating user-centric service design, interoperable registers, and the reuse of common components across public administration. Taking a platform-centric approach, the Concept of Digital Transformation, ICT Industry Development and Cybersecurity for 2023–2029 concentrates on automated processing and integrating state services through unified platforms and information systems to streamline service provision.

Synthesised from the 3 statutory definitions below. Each one is quoted in full, with its source.

What it triggers

In Kazakhstan, the Concept of Digital Transformation, ICT Industry Development and Cybersecurity for 2023–2029 sets out strategic objectives, targets and an action plan for e-government.source
The National Programme 'Digital Bulgaria 2025' describes e-government as encompassing electronic identification, authentication, interoperable registers, user-centric service design and reuse of common components across public administration.
The Action Plan for the Digital Transformation of Slovakia 2019–2022 calls for e-government through digital public services delivered via secure online channels, including one-stop portals, end-to-end digital services, and citizen authentication mechanisms.

Definitions (3)

The delivery of public services and administrative functions through digital means, encompassing electronic identification, authentication, interoperable registers, user-centric service design and reuse of common components across public administration.

National Programme 'Digital Bulgaria 2025'Definition 1 of 3

The integrated electronic delivery of state services through unified platforms and information systems, enabling online access, automated processing and interoperability among government bodies to streamline service provision.

Concept of Digital Transformation, ICT Industry Development and Cybersecurity for 2023–2029 (Концепция цифровой трансформации, развития отрасли ИКТ и кибербезопасности на 2023–2029 годы)Definition 2 of 3

Digital public services for citizens and businesses delivered via secure online channels, including one-stop portals, end-to-end digital services, and citizen authentication mechanisms to modernize public administration.

Action Plan for the Digital Transformation of Slovakia 2019–2022 (Akčný plán digitálnej transformácie Slovenska na roky 2019–2022)Definition 3 of 3

Not to be confused with

digital government

Digital government refers more broadly to government services and processes delivered via digital platforms, while e-government specifically emphasizes the integrated electronic delivery of state services through unified platforms and information systems.

e-service

E-service is narrower, referring to public services available electronically end-to-end, whereas e-government encompasses the broader delivery of public services and administrative functions through digital means.

Questions and answers

What does e-government mean in Kazakhstan's digital strategy?

In Kazakhstan, e-government is defined as the integrated electronic delivery of state services through unified platforms and information systems. It enables online access, automated processing and interoperability among government bodies to streamline service provision. This is part of the Concept of Digital Transformation, ICT Industry Development and Cybersecurity for 2023–2029, a national strategy approved by Government Resolution No. 269.

How is e-government described in Digital Bulgaria 2025?

E-government under the National Programme 'Digital Bulgaria 2025' involves the delivery of public services and administrative functions through digital means. It includes electronic identification, authentication, interoperable registers, user-centric service design and reuse of common components across public administration.

What are key elements of e-government in Slovakia's action plan?

In the Action Plan for the Digital Transformation of Slovakia 2019–2022, e-government consists of digital public services for citizens and businesses delivered via secure online channels. This includes one-stop portals, end-to-end digital services, and citizen authentication mechanisms to modernize public administration.