digital transformation

A systemic change in public administration, services and business processes enabled and driven by information and communication technologies, aimed at improving efficiency, accessibility and quality of state and commercial services.

An operational term referring to the incorporation of digital platforms, services and processes to provide consular functions, including interoperable systems, standardized data schemas, secure APIs, and digitized workflows to modernize and ensure continuous, efficient consular service delivery.

The organised adoption and integration of digital technologies across business models, processes and public services to increase productivity, create new products and services, and enhance sustainability; used as the core objective guiding measures, KPIs and implementation timelines in the Strategy.

The process of reshaping business, public administration and social processes using digital technologies to improve services, efficiency and socio-economic outcomes. It encompasses organisational change, technology adoption, skills development and regulatory alignment to enable a digitally enabled society.

Widespread integration and combination of digital technologies across public and private sectors to transform processes, services, business models and governance approaches over the 2020–2030 period.

Structural change across public services, business models and societal interactions driven and enabled by digital technologies, aiming to reshape how government, industry and citizens operate and interact.

The concept of Digital Transformation is also central, referring to the comprehensive integration of digital technologies into all aspects of society and economy, fundamentally changing how operations are conducted and value is delivered.

Systemic change in services, business models and governance enabled by digital technologies, intended to improve public service delivery, economic competitiveness, and social well‑being; used in the Strategy to frame objectives and cross‑cutting actions.

Progressive adoption of digital systems and processes across consular offices to deliver public services more efficiently, transparently and accessibly, including phased implementation and integration with national digital platforms.

A systematic adoption of digital technologies and processes to improve public services, economic competitiveness, and social inclusion, guiding public and private sector modernization efforts under the Action Plan.

A systemic change of public- and private-sector processes, services and business models achieved through adoption of digital technologies, aimed at improving efficiency, inclusion and competitiveness. The Strategy frames it as an overarching objective guiding policy, infrastructure, skills and institutional reforms through 2030.

Systemic and sustained change of public, private and social processes through digital technologies and data‑driven practices, used as a programmatic framing for planning, prioritisation and implementation across sectors rather than a narrow legal term.

Systemic changes in the economy and society brought about by the adoption and integration of digital technologies, including organisational, process, service and cultural shifts required to leverage digital tools across sectors.

A systemic adoption of digital technologies and data-driven processes across the economy, society and public administration, intended to reshape services, operations and policy delivery in line with EU frameworks.

Defined in the Action Plan as the systemic adoption and diffusion of digital technologies across the economy and public services to improve processes, services, competitiveness and social inclusion. It is the central objective guiding the set of measures, timelines and institutional roles in the AP DTS 2023–2026.

Described by the Resolution as encompassing digital infrastructure, the data economy and strategic digital technologies; it covers modernization of networks, public service digitalization, enterprise digitalization and support for research and innovation to drive national socio‑economic objectives.

The integration of digital technology into all areas of a business or government, fundamentally changing how it operates and delivers value to customers or citizens.

Digital Transformation encompasses the strategic adoption of digital technologies to fundamentally change how an organization operates and delivers value to customers or citizens. In the Basque context, this involves a comprehensive overhaul of processes, culture, and business models, with AI serving as a primary accelerator.

The process of adopting digital technology to fundamentally change operations, culture, and service delivery to meet evolving societal and economic demands.

The strategic adoption of digital technologies, including AI, to fundamentally change how Ho Chi Minh City operates, delivers services, and interacts with its citizens and businesses, aiming for enhanced efficiency, transparency, and responsiveness.

The process of using digital technologies to create new—or modify existing—business processes, culture, and customer experiences to meet changing business and market requirements.

Digital Transformation refers to the strategic and systemic integration of digital technologies into all facets of public and private sector operations. Its aim is to fundamentally alter processes, culture, and value delivery to citizens and businesses, enhancing efficiency, innovation, and service provision.