Governance
Digital transformation of the State
Modernization of public services through digital technologies.
Definition
Refers to the modernization of public administration, services and processes by adopting digital technologies to create user‑centric, efficient, and interoperable public services. The END treats this concept as a cross‑cutting objective for improving service delivery and internal government processes.
Related Terms
digital transformation
Systemic change of public administration and services driven by ICT....
digital government
Government services and processes delivered via digital platforms....
digitalisation
Organisational and service transformation enabled by technology....
Digital Public Service
Public-facing administrative service delivered electronically....
Digitalization
Adoption and integration of digital technologies across sectors....