digitalisation
Organisational and service transformation enabled by technology.
Definitions (3)
Digitalisation is defined as the transformation of organisations and public services supported by technology, encompassing changes to processes, service delivery and organisational models to improve efficiency and user experience.
The strategy defines 'digitalisation' as the systematic use of digital technologies to improve public services, productivity and societal outcomes, framing it as an enabler for demographic change, green transition and productivity improvements across the public sector.
Operationally defined as the socio-technical processes through which digital technologies transform administration, the economy and society, framing the strategy's objectives and measures.
Related Terms
digital transformation
Systemic change of public administration and services driven by ICT....
Digitalization
Adoption and integration of digital technologies across sectors....
Digital transformation of the State
Modernization of public services through digital technologies....
digital public services
Public-sector services delivered electronically to users....
sectoral digitisation
Application of ICT in sectors like education, health, agriculture....