digitalisation

How the laws define this

Digitalisation across these frameworks consistently centers on using digital technology to transform public services and administration to improve performance and outcomes. Every instrument views digital technology as a driver for enhancing operational efficiency, delivery, and productivity within public sector institutions. Where these definitions diverge is in the structural scope of that transformation. Under One Digital Public Sector: Digital strategy for the public sector 2019–2025, the focus remains strictly on internal organizational changes, aiming to improve processes, service delivery models, efficiency, and user experience. By contrast, The Digital Norway of the Future – National digitalisation strategy 2024–2030 expands this focus to address broader societal outcomes, framing technology as an enabler for green transition and demographic change across the public sector. The Digital Switzerland Strategy takes the broadest approach, defining digitalisation as a socio-technical process that transforms not only administration, but also the wider economy and society.

Synthesised from the 3 statutory definitions below. Each one is quoted in full, with its source.