digital government
Government services and processes delivered via digital platforms.
Definitions (4)
Government services, processes and information made available and operable through digital platforms and interoperable systems, encompassing online procedures, interoperability, open data and citizen‑oriented digital service delivery as promoted by the Agenda.
The re‑design and delivery of public services by leveraging digital platforms, interoperable back‑end systems, one‑stop services and process reengineering to improve transparency, efficiency and citizen experience. The policy requires public entities to integrate digital government objectives into planning and service catalogues.
Refers to digitised public services, interoperability, shared government platforms and GovTech adoption intended to streamline citizen and business interactions and enable cross-agency data exchange.
The use of digital technologies to deliver public services, improve government operations, and enhance citizen engagement. The Hanoi plan aims to build a digital government that offers better public services for people and businesses.
Related Terms
e-government
Digital public services and interoperable registers....
eGovernment
Digital public services delivered via secure online channels....
Digital Public Service
Public-facing administrative service delivered electronically....
Digital transformation of the State
Modernization of public services through digital technologies....
Digital Platform Government
Integrated administrative model for proactive, personalized public services....