Governance
Life Event
Citizen‑centred use case around a major personal event.
Definition
A citizen‑centred use case (for example: becoming a parent, seeking employment, youth transitions) used to design and coordinate cross‑organizational service chains that align public services around real user needs rather than institutional silos. Life Events structure service design, data flows, and user journeys within the AuroraAI approach.
Related Terms
life events
Prioritised user journeys around major citizen needs....
digital public services
Public-sector services delivered electronically to users....
persona‑driven approach
Policy/service design targeting representative user cohorts....
persona-driven approach
Policy design targeting representative user cohorts....
electronic services
Digitally provided public services across channels....