life events
Prioritised user journeys around major citizen needs.
Definitions (2)
Life events are prioritised user journeys (such as having children, losing work, or starting a business) defined to drive cross‑agency service integration and design, assigning political ownership and focusing service development around real citizen and business needs.
An organisational principle grouping services around key citizen or business events (e.g., birth, marriage, starting a business) to enable integrated, end‑to‑end processes, reduce fragmentation and present coherent service journeys across agencies.
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