Smart Government
Integrated, user-centred public services with interoperable back-office.
Definitions (2)
A policy concept describing the Digitales Amt as a user-centric public-service ecosystem offering mobile, media-break-free services underpinned by interoperable back-office processes, common registries, open standards and centralized technical steering to improve service delivery and administrative efficiency.
Defined as digital public services that are augmented or delivered via AI, encompassing automation of service workflows, intelligent decision-support and AI-enabled citizen interactions to improve government performance and service quality.
Related Terms
digital government
Government services and processes delivered via digital platforms....
Digital Platform Government
Integrated administrative model for proactive, personalized public services....
Digital Public Service
Public-facing administrative service delivered electronically....
Government as a Platform
Interoperable shared services and reusable public administration components....
Digital transformation of the State
Modernization of public services through digital technologies....