Smart Government
Integrated, user-centred public services with interoperable back-office.
How the laws define this
Both regulatory approaches agree that the underlying objective is to improve public service delivery, service quality, and government performance or administrative efficiency through digital public services and automated workflows. The primary point of divergence lies in the technological focus used to achieve these goals. The UAE National Strategy for Artificial Intelligence (AI) 2031 explicitly centers its definition on artificial intelligence, requiring services to be augmented or delivered via AI and encompassing intelligent decision-support alongside AI-enabled citizen interactions. Conversely, the Digital Austria Act (Digitales Arbeitsprogramm der Bundesregierung) establishes a broader non-AI specific structural concept centered on the Digitales Amt as a user-centric public-service ecosystem, requiring mobile, media-break-free services underpinned by interoperable back-office processes, common registries, open standards, and centralized technical steering.
Synthesised from the 2 statutory definitions below. Each one is quoted in full, with its source.
Definitions (2)
A policy concept describing the Digitales Amt as a user-centric public-service ecosystem offering mobile, media-break-free services underpinned by interoperable back-office processes, common registries, open standards and centralized technical steering to improve service delivery and administrative efficiency.
Defined as digital public services that are augmented or delivered via AI, encompassing automation of service workflows, intelligent decision-support and AI-enabled citizen interactions to improve government performance and service quality.
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